Warranty

Limited Warranty Coverage:

ExoticChair.com provides a comprehensive limited warranty in compliance with the laws of the United Arab Emirates (UAE), applicable to all furniture products purchased directly from our website. This warranty serves to protect and safeguard consumers against manufacturing defects and structural issues that may arise under normal use conditions.

Duration of Warranty:

Under UAE laws, our warranty extends for 5 years for office chairs and 1 year for other products, commencing from the date of purchase. It is imperative to note that this warranty is strictly nontransferable and exclusively applies to the original purchaser.

Scope of Coverage:

As mandated by UAE laws, the warranty encompasses defects in materials and workmanship, including but not limited to:

• Structural integrity issues.
• Manufacturing defects in upholstery, frames, and components.
• Malfunctioning mechanisms or hardware.
• Exclusions from

Coverage:

Consistent with UAE laws, our warranty does not extend to damages or issues arising from:

• Normal wear and tear.
• Improper assembly or installation.
• Misuse, abuse, or negligence.
• Accidents or incidents beyond our control.
• Alterations or modifications made by the customer.

Claim Procedure:

To comply with UAE laws, consumers must initiate a warranty claim by promptly contacting us with proof of purchase and a detailed description of the issue. We may request additional information or photographs to facilitate the assessment of the claim, ensuring transparency and fairness. ExoticChair.com will only consider damage notifications submitted within the Warranty period.

Resolution Options:

Under UAE laws, ExoticChair.com will, at its discretion, resolve warranty claims by either repairing or replacing the defective product or components, contingent upon the nature of the claim and the availability of replacement parts. If the exact product or part is unavailable, we are obligated to offer a suitable alternative, adhering to consumer protection regulations. ExoticChair.com reserves the right to request the return of damaged Warranty products before replacing them.

Limitation of Liability:

Our liability under this warranty is strictly limited by UAE laws to the repair or replacement of defective products or components, as specified above. ExoticChair.com shall not be held liable for any incidental or consequential damages, operating or commercial losses, or costs for legal proceedings arising from the use of our products, in adherence to UAE consumer protection statutes.

Disclaimer:

This warranty serves as the sole and exclusive warranty provided by ExoticChair.com, under UAE laws, superseding any other warranties, whether express or implied. By completing a purchase from ExoticChair.com, consumers acknowledge and accept the terms delineated in this warranty policy, consistent with UAE consumer protection legislation. For any inquiries or concerns regarding warranty coverage, consumers are encouraged to contact our customer service team for assistance, ensuring compliance with UAE consumer protection regulations.

This warranty excludes all products that are covered under a separate warranty letter issued by ExoticChair.com or any Third Party. ExoticChair.com reserves the right to reject the Warranty Claims if the damage was caused by the events highlighted above. This warranty issued by ExoticChair.com is subject to the policy of ExoticChair.com revised from time to time, and also subject to the acceptance of the TERMS AND CONDITIONS OF SALE before placing any order.

This warranty policy is governed by applicable UAE laws to ensure full compliance with local consumer protection statutes