Refunds and Returns

1. Refunds and Returns

At ExoticChair.com, we prioritize your satisfaction with every furniture purchase. If, for any reason, you are not entirely satisfied with your purchase, we offer a comprehensive refund policy to facilitate the return process. Returns are accepted within 15 (fifteen) days from the date of delivery. After this period, refunds will not be offered.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met: The purchased goods must be unused, unassembled, and in the same condition as received.  The goods must be in their original packaging. A receipt or proof of purchase is required to complete the return process.

3. Refund Process

To initiate a return, please contact our customer service team either via email at exoticchairs@astraluae.com & sales@ascenduae.com or through our website’s contact form to request a Return Authorization (RA) number. Ensure to clearly mark the RA number on the outside of the package when returning the item. Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment within 7-14 business days.

4. Damaged or Defective Items

In the event of receiving a damaged, defective, or incorrect item, please contact us immediately. We will arrange for either a replacement or refund according to your preference, and ExoticChair.com will cover the return shipping costs. 

5. Non-Refundable Items

Certain items, such as clearance or final sale items, may not be eligible for refunds unless they are defective or damaged upon receipt.

6. Cancellations

Orders can be cancelled within 24 (Twenty-Four) hours of purchase for a full refund. After this timeframe, this return policy will apply.

7. Exchanges

Currently, direct exchanges are not offered. If you wish to exchange an item, please follow the return process and place a new order for the desired item. Please note that ExoticChair.com reserves the right to refuse returns that do not meet the specified criteria. We endeavour to process refunds and returns promptly and fairly to ensure your complete satisfaction with every purchase. For any further inquiries or assistance, please do not hesitate to contact our customer service team