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Frequently Asked Questions ( FAQ'S)

Home Frequently Asked Questions ( FAQ'S)

FAQ'S

Here are some of the most common questions asked by our clients :

What payment methods do you accept?
We accept major credit cards including Visa, Mastercard. Additionally, we may offer alternative payment methods such as PayPal or Apple Pay.
Do you offer assembly services for furniture?
While some items may require assembly, we do offer assembly services. However, detailed assembly instructions are provided with each product to facilitate easy setup.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions and eligibility criteria.
 Do you offer international shipping?
At this time, we only ship within the continental United States. Unfortunately, we do not offer international shipping.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly; however, if you need to cancel or modify your order, please contact us as soon as possible. Once your order has been shipped, changes may not be possible.
. Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Warranty details vary by product and are provided in the product description. If you have any questions about warranties, please contact our customer service team.
 Do you offer discounts for bulk or wholesale orders?
We may offer discounts for bulk or wholesale orders depending on the quantity and products requested. Please contact our sales team for more information and pricing.
How can I contact customer support?
Our customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at sales@astraluae.com or by phone at +971 4 2880810 during our business hours, Monday to Saturday, 8:30 AM to 5:30 PM (EST).